Privacy Policy
Effective Date: July 2025
Francesco Cataldo (ABN: 84 361 743 600, referred to as "we", "us", or "our") is committed to protecting your privacy and complying with the Australian Privacy Principles as outlined in the *Privacy Act 1988 (Cth)*.
This Privacy Policy explains how we collect, use, store, and disclose personal information, particularly in the context of providing psychological services in Melbourne, Victoria.
What Personal Information We Collect
We may collect the following types of personal information:
* Full name
* Contact details (e.g. phone number, email address, residential address)
* Date of birth
* Medicare number or private health insurance details
* Emergency contact details
* Medical and psychological history
* Information provided through assessments, sessions, or referrals
* Any other information relevant to the provision of psychological services
How We Collect Your Information
We collect information in several ways:
* Directly from you via phone, email, online forms, or in-person consultations
* From third parties, such as GPs, specialists, or referring agencies (with your consent)
* Through our online booking platform and secure client portal
Why We Collect Your Information
Your information is collected primarily for:
* Delivering high-quality psychological care and treatment
* Managing appointments, billing, and payments
* Communicating with other healthcare professionals involved in your care (with your consent)
* Meeting legal and professional obligations, including record-keeping and reporting
* Improving our services and administrative practices
Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Information is stored:
* In secure digital systems with restricted access
* In password-protected files and encrypted platforms (e.g., Zanda booking and client portal)
We retain client records in accordance with professional and legal obligations—generally for 7 years after your last appointment, or longer if required by law.
Disclosure of Information
We may disclose your information:
* To other medical professionals involved in your treatment (with your consent)
* If required or authorised by law (e.g., court orders, mandatory reporting)
* To your emergency contact if necessary for your safety or wellbeing
We do not share your personal information with overseas recipients unless explicitly required and only with your informed consent.
Access and Correction
You have the right to:
* Request access to your personal information
* Request corrections if your information is inaccurate or outdated
To make a request, please contact us at the details below. Requests will be responded to within a reasonable timeframe.
Complaints
If you believe your privacy has been breached, please contact us directly. We will address your concerns promptly. You may also contact the **Office of the Australian Information Commissioner (OAIC)** at [www.oaic.gov.au](http://www.oaic.gov.au).
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Francesco Cataldo
Email: hello@francescocataldo.com
Location: Melbourne, VIC, Australia
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or practice. The latest version will always be available on our website.